The Crispin Cleaners 100% Satisfaction or Free Re-Clean Guarantee!

When you invite a cleaning company into your home or business, you're placing a certain amount of trust in them. We understand that. It's why every clean we carry out follows The Xtouch, our own standard for how a job should be finished, and why we back that standard with a clear, honest guarantee.

If any area covered by your agreed cleaning checklist doesn't meet that standard, we'll return and put it right at no extra cost. No forms to fight through. No awkward conversations. Just tell us, and we'll arrange it.

Why We Offer Re-clean Guarantee

Our reputation in Cambridge and the surrounding area has been built one clean at a time, by teams who take real pride in their work. That pride is the reason this guarantee exists.

We're not offering it because things regularly go wrong. We're offering it because we're confident in what our teams deliver, and because a guarantee like this is simply how a company that stands behind its work chooses to operate. It gives you a straightforward way to raise anything that isn't quite right, and it gives us the chance to make sure your home or premises meets the standard you were promised.

What Our Re-clean Guarantee Covers

The guarantee applies to any area or task included in your original booking with Crispin Cleaners. If, after your clean, you feel that something on the agreed checklist has been missed or hasn't been finished to a proper standard, we want to know.

This includes bookings across our domestic, commercial, healthcare, and laboratory cleaning services, wherever the work was carried out by our own fully insured teams.

For domestic customers, this typically means kitchens, bathrooms, living spaces, and any additional rooms or tasks specified at the time of booking. For end-of-tenancy cleans, it means every item on the checklist agreed with you or your letting agent, from skirting boards to appliance interiors. For commercial, healthcare, and laboratory clients, it means the full scope set out in your service agreement, carried out to the standard your environment requires.

The guarantee travels with the booking, not with the individual who happens to answer your call. Whoever you speak to at Crispin Cleaners, the same commitment applies.

How Our Re-clean Guarantee Works

The process is deliberately simple.

1. Get in touch within 48 hours of your clean. A quick message, call, or email is all it takes, along with a short description of the area in question.
2. We'll arrange a return visit. A member of our team will come back and re-clean the relevant area, at a time that suits you, at no additional cost.
3. We check the result together. Our aim is a finish that meets both our standard and yours, and we won't consider the job complete until it does.

There's no lengthy claims process and no need to justify yourself at length. If part of your clean didn't meet the agreed checklist, we'll return and correct it.

Why You Can Book With Confidence

Booking a cleaning company involves a degree of trust, particularly if it's your first time using our services or you're not going to be present during the clean. This guarantee is designed to remove much of that uncertainty.

You're not required to accept a result you're unhappy with, and you're not left chasing us for a resolution. The guarantee sits behind every booking as standard, at no extra charge, for every customer.

For letting agents, property managers, and businesses who rely on us for regular or contract cleaning, this same commitment applies. Consistency matters as much to us as it does to you, and this guarantee is one of the ways we hold ourselves to that.

We also recognise that different customers have different reasons for wanting certainty. A landlord preparing a property for new tenants needs the work signed off quickly and correctly. A family booking a first clean wants reassurance before anyone even sets foot in their home. A laboratory or healthcare client needs to know that standards are non-negotiable. This guarantee is written broadly enough to serve all three, because the underlying promise is the same in each case: if something falls short of what was agreed, we'll return to correct it.

Our Re-clean Guarantee Fair Use Policy

To keep this guarantee fair and workable for everyone, a few reasonable conditions apply:

• The guarantee applies only to cleaning services carried out by Crispin Cleaners.
• It covers only the areas and tasks included in your original booking.
• It does not cover new dirt, marks, or damage that occurs after our team has left.
• Issues should be reported to us within 48 hours of the completed clean.
• We ask for the opportunity to inspect and re-clean the area before any alternative remedy is discussed.

These conditions exist to protect the guarantee itself, so it remains a meaningful commitment rather than an open-ended promise that's difficult to honour.

Our Re-clean Guarantee FAQs

What if I'm not satisfied with my clean? Let us know within 48 hours and we'll arrange a member of our team to return and re-clean the affected area, at no additional cost to you.

How long do I have to report an issue? We ask that you get in touch within 48 hours of your completed clean, so we can arrange a timely return visit.

Do you offer refunds? Our guarantee is built around putting things right rather than issuing refunds. In almost every case, a return visit resolves the matter fully, and we ask for the chance to re-clean before any alternative remedy is discussed.

Will someone come back to fix it? Yes. A member of our team will return to re-clean the specific area in question, at a time that works for you, at no additional cost.

Does this apply to end-of-tenancy cleaning? Yes, the guarantee covers all areas and tasks included in your original end-of-tenancy checklist, along with our other domestic, commercial, healthcare, and laboratory services.

Does the guarantee cover new marks or damage after the clean? No. It covers the standard of the original clean itself, not new dirt, marks, or damage that occurs afterwards.

Book With Confidence

Every clean we carry out is guided by The Xtouch standard, and every booking is protected by this guarantee. Together, they reflect the same idea: that our work should speak for itself, and that if it doesn't quite meet the mark, we'll return until it does.

This isn't a small print gesture. It's a genuine standard we hold ourselves to, on every visit, for every customer.

Ready to Experience the "XTouch" Standard?