Terms of Service
1. Introduction
These Terms of Service govern the provision of cleaning services by Crispin Cleaners ("we", "us", "our") to our clients ("you", "your").
By booking our services, you agree to these Terms of Service.
2. Services
We provide professional cleaning services including, but not limited to:
- Domestic cleaning
- Deep cleaning
- End of tenancy cleaning
- Move-in and move-out cleaning
- Office cleaning
- Commercial cleaning
- Healthcare facility cleaning
- Post-renovation cleaning
Service details will be agreed before work commences.
3. Quotations
All quotations are based on information available at the time they are prepared.
If the condition, size, or requirements of the property differ materially from those originally described, we reserve the right to revise the quotation before or during service delivery.
Quotations do not constitute a binding contract until accepted by both parties.
4. Access to Property
Clients must provide safe and reasonable access to the property at the agreed appointment time.
Delays caused by inability to access the property may result in additional charges.
5. Client Responsibilities
Clients are responsible for:
- Providing accurate information regarding the property
- Ensuring utilities such as water and electricity are available
- Securing valuables and fragile items
- Informing us of any known hazards or risks
We recommend that valuable, sentimental, or irreplaceable items are stored safely before cleaning begins.
6. Cleaning Results
We aim to provide a high standard of cleaning on every visit.
Cleaning results may vary depending on:
- Surface condition
- Age of fixtures and fittings
- Existing damage
- Staining
- Wear and tear
- Previous maintenance standards
We cannot guarantee the removal of permanent staining, discolouration, mould damage, limescale damage, paint marks, or other conditions beyond normal cleaning processes.
7. Health and Safety
We reserve the right to refuse or discontinue services where conditions present a risk to health, safety, property, or our staff.
8. Payment Terms
Payment is due within 2 days of invoice unless otherwise agreed in writing.
We reserve the right to charge interest on overdue amounts in accordance with applicable UK legislation.
9. Cancellations and Rescheduling
Cancellation by Client
Clients may cancel or reschedule appointments by providing reasonable notice.
Where cancellation occurs less than 24 hours before the scheduled appointment, a cancellation fee may apply.
Cancellation by Crispin Cleaners
We reserve the right to cancel or reschedule services due to circumstances beyond our reasonable control, including illness, severe weather, equipment failure, or safety concerns.
10. Complaints
If you are dissatisfied with any aspect of our service, please notify us within 24 hours of service completion.
We will investigate concerns promptly and seek a fair resolution where appropriate.
11. Liability
Nothing in these Terms excludes liability where exclusion is prohibited by law.
Subject to applicable law:
- We are not liable for pre-existing damage.
- We are not liable for loss arising from inaccurate information supplied by the client.
- Our liability shall be limited to the value of the services provided unless otherwise required by law.
12. Intellectual Property
All website content, logos, branding, text, and materials remain the property of Crispin Cleaners unless otherwise stated.
No content may be reproduced without written permission.
13. Force Majeure
We shall not be liable for failure to perform obligations where such failure results from circumstances beyond our reasonable control.
14. Changes to These Terms
We may amend these Terms from time to time.
Updated versions will be published on our website.
15. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
16. Contact Information
Crispin Cleaners
Email: help@crispincleaners.com
Telephone: 07782 222783